At TIVA, a brand owned by Purepetals Personal Care Private Limited, we are committed to delivering your orders in a timely and efficient manner.

This Shipping Policy outlines our shipping practices, delivery timelines, charges, and other relevant details.

1. Shipping Locations

We currently ship across India.

2. Order Processing Time

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Estimated Delivery Time

Delivery times vary depending on your location:

• Metro Cities: 3-5 business days
• Non-Metro Cities & Towns: 5-7 business days
• Remote Areas: 7-10 business days

4. Shipping Charges

We offer FREE SHIPPING on order above Rs 198. Order below Rs 199 are charged with a flat rate of rs 40

5. Order Tracking

Once your order is shipped, you will receive an email/SMS with a tracking link to monitor the delivery status.

6. Delivery Attempts & Failed Deliveries

• Our courier partners will make up to three attempts to deliver the order.
• If delivery fails due to an incorrect address or unavailability, the order may be returned to us. In such cases, re-shipping charges may apply.

7. Damaged, Missing, or Incorrect Items

If you receive a damaged, missing, or incorrect item, please contact our support team within 48 hours of delivery with relevant photos and order details.

8. Changes to Shipping Address

You may update your shipping address before the order is dispatched by contacting our customer support.

9. Contact Us

For any shipping-related inquiries, reach out to us at:

Purepetals Personal Care Private Limited
Site No 4, Khata No 216/124/4-135/4, Varthur Main Road, Varthur, Bengaluru, Karnataka 560087
Email: care@thetiva.com
Phone: +91 80500 74060