At TIVA, a brand owned by Purepetals Personal Care Private Limited, we strive to provide the best experience with our products. If you are not completely satisfied with your purchase, we offer hassle-free return, refund, and cancellation options as outlined below.

1. Return Policy

We accept returns under the following conditions:

• The product must be unused, unopened, and in its original packaging.
• Returns must be requested within 7 days of delivery.
• Items must include the original invoice and proof of purchase.
• Certain items such as personal care products may not be eligible for returns due to hygiene reasons unless they arrive damaged or defective.

To initiate a return, please contact our support team at care@thetiva.com or call +91 80500 74060 with your order details.

2. Refund Policy

Refunds will be issued under the following circumstances:

• If you receive a damaged, defective, or incorrect product, a full refund will be processed after verification.
• Refunds are initiated within 7-10 business days after approval.
• Refunds will be credited to the original payment method.
• Shipping charges are non-refundable, except in cases where we have sent an incorrect or defective product.

3. Cancellation Policy

• Orders can be canceled within 12 hours of placement, provided they have not been processed for shipping.
• If the order has already been dispatched, cancellation is not possible. You may initiate a return after receiving the product.
• To request a cancellation, email us at care@thetiva.com or call +91 80500 74060 with your order details.

4. Exchange Policy

• We currently do not offer exchanges. If you need a different product, you may return the item and place a new order.

5. Contact Us

For any queries related to returns, refunds, or cancellations, please reach out to us:

Purepetals Personal Care Private Limited
Site No 4, Khata No 216/124/4-135/4, Varthur Main Road, Varthur, Bengaluru, Karnataka 560087
Email: care@thetiva.com
Phone: +91 80500 74060