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FAQs
ABout tiva
What is TIVA?
TIVA is a personal care brand specially designed for girls aged 8-12 years. Our products—Body Wash, Face Wash, and Body Lotion—are made with safe, gentle, and effective ingredients to keep young skin healthy and happy.
Why did we create TIVA?
Most personal care products in India are either too mild (baby products) or too harsh (adult products) for pre-teen girls. TIVA bridges this gap with formulations that are dermatologically tested, toxin-free, and made specifically for growing kids.
Who is behind TIVA?
TIVA is founded by two moms who understand the challenges of finding the right skincare for pre-teen girls. With their personal experiences and expert-backed formulations, they created TIVA to make skincare fun, safe, and effective.
Product & Ingredients
Are TIVA products safe for kids?
TIVA products are dermatologically tested and made with gentle, child-friendly ingredients. We avoid harmful chemicals like sulfates, parabens, and artificial dyes, ensuring safe daily use for young, sensitive skin. We also adhere to all Indian cosmetic regulations.
Are TIVA products natural?
TIVA products contain natural extracts and skin-friendly ingredients. While we use safe, mild preservatives to ensure freshness, we avoid any harsh chemicals that could harm growing skin.
Do TIVA products contain harmful chemicals?
No, TIVA products are free from parabens, sulfates (SLS/SLES), phthalates, and artificial dyes. We follow strict safety standards to ensure your child’s skin gets only the best.
Are these products suitable for sensitive skin?
Yes! Our formulations are designed for young, sensitive skin. However, if your child has specific allergies, we recommend checking the ingredient list or doing a patch test before use.
Usage & Benefits
At what age can my child start using TIVA products?
TIVA is made for girls aged 8-12 years, but younger or older kids can use it too, depending on their skin needs.
Has TIVA been tested on real kids?
Yes! Before launching, TIVA products were tested on real users under dermatological supervision to ensure safety, effectiveness, and a great sensory experience.
How often should my child use TIVA products?
Our Body Wash can be used daily, while the Body Lotion is best applied after a bath or whenever the skin feels dry.
Are TIVA products scented?
Yes, but we use mild, child-friendly fragrances that are free from strong artificial perfumes.
Can boys use TIVA products too?
Yes! While our brand is designed for girls, the formulations are safe and effective for all kids.
Ordering & Shipping
Where can I buy TIVA products?
You can purchase TIVA products directly from our website or from leading e-commerce platforms like Amazon and Flipkart.
Do you offer Cash on Delivery (COD)?
No, right now we do not offer COD across India. However, we are actively working with our shipping partners to get this started very soon
What is the delivery time for orders?
Orders are typically delivered within 5-7 business days, depending on your location. Metro cities may receive orders faster.
Do you offer free shipping?
Yes, we offer free shipping on all our products.
Returns & Customer Support
Can I return or exchange a product?
Due to hygiene reasons, we do not accept returns once the product is opened. However, if you receive a damaged or incorrect product, please contact us within 48 hours of delivery for a replacement.
What if my child has an allergic reaction to a TIVA product?
Our products are dermatologically tested, but if irritation occurs, discontinue use and consult a doctor. You can also reach out to us at care@thetiva.com for assistance.
How can I contact TIVA for queries or complaints?
You can reach out to us at care@thetiva.com or call our helpline at +91 80500 74060. We’re happy to help!
Ingredients & Safety Standards
Where are TIVA products manufactured?
TIVA products are proudly made in India, ensuring high-quality standards.
Are TIVA products tested on animals?
No, we are 100% cruelty-free! TIVA products are never tested on animals.
Do TIVA products have any certifications?
Our products are dermatologically tested and free from harmful chemicals. We follow stringent safety standards and comply with Indian cosmetic regulations. Reach out to us at care@thetiva.com for more details
Are TIVA products vegan?
Most of our products are vegan, but we recommend checking individual product labels for specific details.
Are the ingredients sourced locally?
We use a mix of locally sourced and globally approved ingredients from the best of the Manufacturers & Suppliers to ensure the best quality for your child’s skin.
Partner with TIVA
How can I collaborate with TIVA?
We love partnering with like-minded brands, influencers, and retailers! If you’re interested in working with us, email us at care@thetiva.com
I own a retail store. Can I stock TIVA products?
Yes! We’re looking to expand our retail presence. If you’d like to stock TIVA products, contact us at care@thetiva.com for wholesale and distribution inquiries.
Does TIVA work with influencers or bloggers?
Yes! If you are a content creator who shares parenting, lifestyle, or skincare content, we’d love to collaborate. Email us your profile at care@thetiva.com or DM us on Instagram.
Can schools, activity centers, or kids’ brands collaborate with TIVA?
Absolutely! We’re open to partnerships that promote confidence, independence, and self-care in young girls. Let’s explore creative ways to work together. Contact us at care@thetiva.com
Does TIVA offer sponsorships for events or competitions?
We do consider sponsorships that align with our brand values. If you’re organizing an event for kids or parents, reach out to us with details at care@thetiva.com
Are there franchise or distributorship opportunities with TIVA?
At the moment, we are focused on our direct-to-consumer and retail expansion. However, if you are interested in future opportunities, please write to us at care@thetiva.com