Welcome to TIVA, a brand owned and operated by Purepetals Personal Care Private Limited (“Company,” “we,” “us,” or “our”). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information

Payment details (processed securely through third-party payment providers)

• Name
• Email address
• Phone number
• Shipping and billing address

b. Non-Personal Information

• Browser type and version
• IP address
• Device information
• Pages visited and browsing behavior
• Cookies and tracking technologies

2. How We Use Your Information

We collect and use your information for the following purposes:

• To process and fulfill your orders
• To communicate with you about products, promotions, and updates
• To improve our website, products, and services
• To personalize your experience with TIVA
• To comply with legal and regulatory requirements

3. Sharing of Information

We do not sell, trade, or rent your personal information. However, we may share your data in the following cases:

• With trusted third-party service providers (e.g., payment processors, delivery partners)
• If required by law or to protect our legal rights
• In case of a business transfer, merger, or acquisition

4. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience and gather analytical data. You can manage your cookie preferences through your browser settings.

6. Your Rights and Choices

Under applicable Indian laws, you may have rights to:

• Access, update, or delete your personal information
• Withdraw consent for marketing communications
• Restrict or object to certain data processing activities

To exercise your rights, you can contact us at care@thetiva.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

8. Children’s Privacy

TIVA’s products are designed for children aged 8-12, but we do not knowingly collect personal data from children without parental consent. If you believe we have collected such information, please contact us to have it removed.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at:

Purepetals Personal Care Private Limited
Site No 4, Khata No 216/124/4-135/4, Varthur Main Road, Varthur, Bengaluru, Karnataka 560087
Email: care@thetiva.com
Phone: +91 80500 74060